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Care Coordinator High Risk - UNCPN Population Health

Job ID: 29351
Location: Morrisville, NC
Facility/Division: Health Alliance
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. UNC Health Alliance is UNC Health’s statewide clinically integrated network and population health services organization. The mission of this team is to transform healthcare delivery on behalf of more than 7,200 providers by offering patient-centered solutions to populations covered under alternative payment models. Joining this team means you will work closely with providers, practices, payers, business leaders, and community partners to improve the quality and accessibility of care while lowering the cost of care for patients, payers, and businesses. We are a growing team looking for top talent to help us with creative solutions that improve patient care and help make healthcare more affordable. Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

The Care Coordinator provides administrative support for the centralized care management unit. Monitors incoming requests for services, and routes appropriately based on established guidelines. Assists with patient outreach, care coordination services, and navigation of the health care system.

Responsibilities
1. Provides administrative support for the centralized care management unit.
2. Monitors and processes incoming requests for care management services in compliance with established guidelines.
3. Utilizes population management data and resources to identify at risk patients and facilitate appropriate support and resources.
4. Provides patient outreach, implements appropriate evidence based guidelines, monitors care plan compliance and removes barriers to success.
5. Facilitates patient engagement with their medical home, assists with access to and navigation of the health care system.
6. Appropriately documents interventions in the patient's electronic medical record.
7. Participates in care team meetings, performance improvement and patient satisfaction initiatives. Reports issues and system barriers to efficient and effective care management.
8. Maintains compliance with organizational polices, procedures and evidence based guidelines.


Other Information

Other information:
Education Requirements:
● High school diploma or GED required. Prefer candidates who are a Credentialed Medical Assistant or who possess Bachelor's Degree in a health related field.
Licensure/Certification Requirements:
Professional Experience Requirements:
● Minimum of twelve months of health care experience, preferably in an ambulatory or acute care setting.
Knowledge/Skills/and Abilities Requirements:


Job Details

Legal Employer: NCHEALTH

Entity: Health Alliance

Organization Unit: Pop Health Clinical Services 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: No



This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

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