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Job ID: 28893
Location: Raleigh, NC
Facility/Division: UNC Physicians Network
Status: Full Time
Shift: Day Job
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
The Practice Manager III is responsible for the management of three physician practice locations and/or with (combined) 10+ providers. This role is responsible for managing all functions of the assigned physician practices operated by UNC Health Care, including organization and planning of the services provided by the practice. The Practice Manager III coordinates the smooth operation of the day-to-day activities, provides leadership, makes decisions, sets goals, and assures that quality, performance and production standards are maintained. The Practice Manager III is responsible for implementation of comprehensive programs to ensure delivery and management of efficient and financially responsible delivery of quality health care in the physician office setting.
1. Provides supervision and direction for administrative and clinical employees. Plans, assigns and directs work assignments ensuring adequate and efficient staffing. Interviews, hires, orients and trains employees; evaluates employee performance; rewards and disciplines employees.
2. Provides budgetary planning, implementation, monitoring and tracking of financial data. Provides financial reports on monthly and as needed basis.
3. Establishes clear open communications and builds positive relationships with patients, physicians, staff, director, and peers. Communicates on a regular basis with physicians, director and employees.
4. Develops and implements efficient and effective systems and processes. Analyses clinic functions to ensure that patient service and financial viability are the primary focus. Proactively develops systems and processes anticipating patient/internal/external customer needs.
5. Ensures appropriate ordering, receiving and utilization of all supplies and medications.
6. Identifies staff educational needs. Responsible for staff education and compliance with all safety procedures including conducting emergency drills on a periodic basis.
7. Develops, implements, administers, maintains policies and procedures consistent with the practice and the organization. Monitors and addresses compliance policies and procedures.
8. Coordinates, leads, and participates in the performance improvement activities for the practice. Ensures adherence/compliance with standards for such as OSHA, JCAHO, infection control, and safety and security protocols.
9. Evaluates and reports on periodic basis patient and staff satisfaction implementing programs/measures for maintenance and improvement. Addresses comments/complaints in a timely and effective manner.
● Bachelor's degree in an appropriate discipline.
Professional Experience Requirements:
● Bachelor’s degree in an appropriate discipline. Five years of experience in a healthcare setting, preferably in a physician office or outpatient setting. Two years of supervisory experience in a healthcare setting.
● If an Associate's degree: At least nine (9) years of experience in a healthcare setting, preferably in an outpatient/medical office setting. Two (2) years supervisory experience in a healthcare setting.
● If a high school or GED: At least thirteen (13) years of experience in a healthcare setting, preferably in a physician office or outpatient. Two (2) years of supervisory experience required in a healthcare setting.
Knowledge/Skills/and Abilities Requirements:
● LANGUAGE SKILLS Ability to read, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, patients and employees, and the general public. MATHEMATICAL SKILLS Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Spread sheet skills strongly preferred. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Legal Employer: NCHEALTH
Entity: UNC Physicians Network
Organization Unit: UNCPN Wakefield Family Prac
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: US:NC:Raleigh
Exempt From Overtime: Exempt: Yes
The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.
UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.