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Member Services Representative

Job ID: 30290
Location: Lenoir, NC
Facility/Division: Caldwell Memorial Hospital
Status: Per Diem
Shift: Variable

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
The Member Services Representative provides prompt and courteous customer service to all internal and external customers by providing general receptionist duties at the front desk.

Please note, this position is for nights and weekends as needed.  Prefer applicants that have clerical, data entry, and experience dealing with public.

Responsibilities:
1. Effectively handles or refers member/customer complaints and situations, preserving customer dignity while researching a prudent solution. Serves members in a friendly and enthusiastic manner.
2. Helps maintain appropriate stocking levels of inventory and supplies at front desk area. Maintains high standards of facility cleanliness and appearance.
3. Performs general receptionist activities including answering and routing phone calls, taking accurate messages, greeting members, etc. according to departmental policies and procedures. Greets all guests/members into the facility ensuring proper registration. Handles monetary transactions at the Front Desk according to departmental policies and procedures. Communicates employee and member issues to Front Desk Manager as necessary.
4. Registers members/guests for classes, programs, nursery services, etc. Helps maintain and update all program books, information books and front desk logs and classroom schedules both manually and electronically.


Other Information

Other information:
Education Requirements:
● High School diploma or GED
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● No prior experience required.
Knowledge/Skills/and Abilities Requirements:


Job Details

Legal Employer: NCHEALTH

Entity: Caldwell Memorial Hospital

Organization Unit: Quest4Life 

Work Type: Per Diem

Standard Hours Per Week: 19.00

Work Schedule: Variable

Location of Job: US:NC:Lenoir

Exempt From Overtime: Exempt: No



This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.

To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process. Learn further E-Verify details in English or Spanish.

UNC Health supports your right to work. View the Right to Work Statement in English or Spanish.