Administrative Specialist

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Oncology Registration Administrative Specialist Job Description

JOB SUMMARY: The Oncology Registration Administrative Specialist will serve as the first point of contact for all of the NC Cancer Hospital patients. The Specialist will assist with the development of departmental and program standards and assist with any projects the Supervisor may deem necessary; in addition to greeting all patients with excellent customer service and registering patients for all of their Oncology scheduled visits. 

Scheduled work hours are Monday through Friday 8:00am – 4:30pm, with flexibility to work as early as 6:30am as needed. 

RESPONSIBILITIES INCLUDE: 

1. Greeting and assisting all patients 

2. Process Pre-Registration standard work 

3. Check in and register patients according to the established protocols 

4. Ensure patient information is accurate including patient demographics and billing information 

5. Enter patient’s insurance information into EPIC 

6. Collect out-of-pocket expenses and various other forms of payments 

7. Process & maintain department Workqueues 

8. Maintain patient rights and confidentiality including compliance with HIPAA regulations 

9. Provide patients with support and guidance as needed 

Other Information

Education Requirements:
● High School diploma or GED
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● Two (2) years of clerical or administrative experience
● If Bachelor's degree, no years of clerical or administrative experience
● If Associate's degree, one (1) year of clerical or administrative experience
Knowledge/Skills/and Abilities Requirements:
● Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Understands the relationship of the budget and resources to the strategic plan. Coaching: Shares information, advice and suggestions to help others to be more successful. Provides appropriate support and acts as a resource depending on the situation and capabilities of the employee. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation Solving Problems: Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Oncology Registration 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No