Food Service Supervisor - Starbucks

Job Description

Description

Our Nutrition and Food Services team are true culinary professionals within an award-winning, nationally recognized healthcare system. As a valued member of the UNC Health family, our NFS team helps to provide top quality Carolina Care, fueling our patients, their families, and our own employees. Our recipe for career success is reflected within our organizational values and what we can offer our team members. Offering a full comprehensive benefits package with up to 5 weeks of paid time off accrued annually, tuition assistance, and highly competitive starting wages. We offer higher hourly wage incentives for those that work night shifts and for prior relevant experience. See yourself at UNC Health and join our One great team!

UNC Hospitals and Starbucks!! Join the UNC Hospitals’ team while working in the Starbuck Coffee Shop located in the North Carolina Cancer Hospital.

Summary:

Responsibilities and essential job functions include but are not limited to the following: • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. • Anticipates customer and store needs by constantly evaluating environment and customers for cues. • Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift. • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift. • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance. • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. • Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. • Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. • Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers. • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition. • Utilizes operational tools to achieve operational excellence during the shift. • Maintains regular and punctual attendance

Preferred:

1. Customer service experience in a retail or restaurant environment - 1 year 2. Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation 3. Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays 4. Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation 5. Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers 6. Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients 7. At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees 8. Ability to direct the work of others, Ability to learn quickly , effective oral communication skills, Knowledge of the retail environment, Strong interpersonal skills, Ability to work as part of a team, Ability to build relationships Starbucks and its brands are an equal opportunity employer of all qualified individuals.

Other Information

Other information:
Education Requirements:
● High School diploma or GED
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● Two (2) years food service experience
Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: NFS NCCH - Starbucks

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Variable

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No