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Applying for Jobs:

Thank you for your continued interest in career opportunities with UNC Health! Please note the following:

Discovery Teammate Referral Program:

**This referral program is applicable to teammates within UNC Health's core facilities and divisions. This includes UNC Health Caldwell, UNC Health Chatham, UNC Health Alliance, UNC Hospitals (UNC Medical Center, UNC Hillsborough, and UNC Faculty Physicians), UNC Health Johnston, UNC Physicians Network, UNC Health Rex, UNC Rex Holly Springs, UNC Health Rockingham, and Shared Services.**

Current teammates, looking to refer someone? Check out our Teammate Referral Program to earn extra cash!

Current teammates, please ensure that you submit your candidate in our system, before they apply. For teammate referral guidelines and eligibility, click here.

Medical Assistant Apprenticeship Program (MAAP)

What is an Apprenticeship?

  • Apprentices enter a structured training program of classroom and paid on-the-job training under the guidance of a mentor.
  • Upon program completion, apprentices earn an industry-recognized credential.
  • Medical Assisting is considered an “apprentice-able job” by the US Department of Labor.
  • Apprenticeships registered with the Department of Labor or state agencies include:
    • 2000 hours (50 weeks) of on-the-job training
    • 144 hours of online didactic training
    • At least one small wage increase around 6-month period


Overview of the UNC Health Medical Assistant Apprenticeship Program (MAAP)

  • The new Medical Assistant Apprenticeship Program involves 144 hours of online learning, plus over 2,000 hours of on-the-job-training. Participants will be paid for time while training/working in one of our outpatient clinics.
  • MAAP will interview, hire and train applicants, with or without prior healthcare experience, to progress through the program.
  • MA apprentices will be assigned Mentor(s)/Care Partner Champions and a Nurse Educator to guide them through the MAAP.
  • Upon program completion, apprentices are required to take the NHA Medical Assistant credentialing/certification exam.
  • Once MA certification is obtained, the apprentice will be offered a job interview with UNC Health Outpatient Services.



  • High school diploma or general education degree.
  • Basic Life Support (BLS) certification is required within 90 days of employment.
  • Ability to perform the essential functions of the position. Demonstrated effective communication and interpersonal skills. Demonstrated ability to engage positively with patients and families to work as a team with staff and providers. Ability to use a computer to document required information into the electronic medical record.

*Pay offers are determined by experience and internal equity. 



As a Medical Assistant Apprentice, the expectation is to:

  • Successfully progress through the MAAP by completing all required online classes and training competencies, included in the three tollgates: 
    • Administrative Apprentice I
    • Basic Clinical Apprentice II
    • Intermediate Clinical Apprentice III.
  • Have access to current computer technology and internet services to complete the online didactic training when off of the job site.
  • Complete 144 hours of online classes with a minimum average score of 70% within the designated timeframe.
  • Complete 2000 hours of on-the-job training (or combination of on-the-job-training and previous relevant work experience) within 12 months.  Any exceptions must be approved by clinic manager and department HR Business Partner.
  • Actively participate in the on-site administrative and clinical training through preparation via the use of training materials, including textbook(s), policies and procedures, etc. 
  • Openly accept feedback from administrative leaders, mentors, journeymen and coaches. 
  • Obtain a UNC Health-recognized Medical Assistant credential within three months of completing the MAAP. 
  • Work full time as a Medical Assistant Apprentice until completion of Medical Assistant certification. 
  • Meet or exceed all standards of performance, including time and attendance. 
  • Remain in good standing throughout the work commitment period.
  • Enter into the program with the intention of working as a Medical Assistant, Certified in an outpatient clinic for at least two years.
  • Failure to meet any of the above criteria will result in dismissal from the MAAP.


UNC Health will:

  • Provide online classes and on-the-job training at no expense to the apprentice.  
  • Purchase credentialing exam preparatory materials to include one interactive study guide and practice test through NHA Certified Clinical Medical Assistant credentialing exam. 
  • Purchase one NHA Certified Clinical Medical Assistant credentialing exam.


Additional Information:

  • Individuals who successfully complete the MAAP will be eligible to apply to any open UNC Health Medical Assistant, Certified I position listed at Talent Acquisition will advise the hiring manager of your MAAP completion and you will receive an interview. All hiring decisions will be made by the hiring manager. 


Note: UNC Health has implemented a career ladder for Medical Assistants, Certified. There are three levels (MAI, MAII, and MAIII) in the career ladder. Medical Assistant apprentices hired into a Medical Assistant I, Certified (MAI) role may be eligible for:

  • A commitment incentive bonus at participating UNC Health entities
  • Promotion to a Medical Assistant II (MAII) role after one year of experience (competency verifications required)


Future Application Dates:

 Cohort 12 - Monday, August 12th, 2024

 Cohort 13 - Monday, November 4th, 2024

 Cohort 14 - Monday, February 24th, 2025




If you have questions regarding the Medical Assistant Apprenticeship Program with UNC Physicians Network, please email Cynthia Hardin at [email protected]. If you have questions regarding the Medical Assistant Apprenticeship Program with UNC Faculty Physicians and the Medical Center, please email Amy Kelley at [email protected]. For all other Medical Assistant Apprenticeship Program questions, please email HCS Senior Recruiter Cara-Lee Arms, at [email protected].


Diversity Statement

UNC Health and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity and affirmative action employer.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

All interested applicants are invited to apply for career opportunities. Please refer to our Employment Application Accessibility page if you need a reasonable accommodation to search and/or to apply for a career opportunity.

To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process.

Learn further E-Verify details in E-Verify (English) or E-Verify (Spanish).

UNC Health supports your right to work. View the Right of Work Statement (English) or Right of Work Statement (Spanish).

View the KNOW YOUR RIGHTS (English) or the KNOW YOUR RIGHTS (Spanish)posters.

View the PAY TRANSPARENCY (English) or the PAY TRANSPARENCY (Spanish)Nondiscrimination provision posters.

View the Federal Workplace poster. View our EEO/AA Policy Statement.