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*Important Notice:

Applying for Jobs:

Thank you for your continued interest in career opportunities with UNC Health! Please note the following:

  • If you are a current State employee of UNC Health and are looking to apply to an NC Health position, please close this notice and continue your job search and application as an external applicant.
  • If you are a current NC Health employee of UNC Health and looking to apply to a State position, please close this notice and continue your job search and application as an external applicant.
  • If you are a State or NC Health employee of UNC Health applying to a position within your current payroll entity (example: State to State or NC Health to NC Health), please apply as an internal applicant through Employee Self Service.
  • If applying internally though Employee Self Service, please be sure to have your employee ID number and UNC Health email address readily available.

Discovery Employee Referral Program:

Current employees, looking to refer someone? Check out our Discovery Employee Referral Program to earn extra cash!

** Due to the recent switch in our HR and application systems, our HR team is working hard towards implementing a new and improved, mobile friendly Employee Referral solution expected to launch this winter. For applicable positions and referral guidelines, learn more here.

After reviewing the referral guidelines, in the interim, we ask that you submit your employee referral by filling out this form. Please ensure that you submit your referral before your referral has applied to the position. Thank you for your patience during this transition.

myCareer Development Resources:

Current UNC Health employees also now have access to our myCareer - Career Development Resources, which provide tools and guidance to employees to create a career plan.


Need further assistance? Please submit a request through the myHR Portal.

Medical Assistant Apprenticeship Program (MAAP)

What is an Apprenticeship?

  • Apprentices enter a structured training program of classroom and paid on-the-job training under the guidance of a mentor.
  • Upon program completion, apprentices earn an industry-recognized credential.
  • Medical Assisting is considered an “apprentice-able job” by the US Department of Labor.
  • Apprenticeships registered with the Department of Labor or state agencies include:
    • 2000 hours (50 weeks) of on-the-job training
    • 144 hours of online didactic training
    • At least one small wage increase around 6-month period


Overview of the UNC Health Medical Assistant Apprenticeship Program (MAAP)

  • The new Medical Assistant Apprenticeship Program involves 144 hours of online learning, plus over 2,000 hours of on-the-job-training. Participants will be paid for time while training/working in one of our outpatient clinics.
  • MAAP will interview, hire and train applicants, with or without prior healthcare experience, to progress through the program.
  • MA apprentices will be assigned Mentor(s)/Care Partner Champions and a Nurse Educator to guide them through the MAAP.
  • Upon program completion, apprentices are required to take the NHA Medical Assistant credentialing/certification exam.
  • Once MA certification is obtained, the apprentice will be offered a job interview with UNC Health Outpatient Services.



Candidates must be qualified for and hired for the position of Medical Assistant Apprentice, Non-Certified.



As a Medical Assistant Apprentice, the expectation is to:

  • Successfully progress through the MAAP by completing all required online classes and training competencies, included in the three tollgates: 
    • Administrative Apprentice I
    • Basic Clinical Apprentice II
    • Intermediate Clinical Apprentice III.
  • Have access to current computer technology and internet services to complete the online didactic training when off of the job site.
  • Complete 144 hours of online classes with a minimum average score of 70% within the designated timeframe.
  • Complete 2000 hours of on-the-job training (or combination of on-the-job-training and previous relevant work experience) within 14 months.  Any exceptions must be approved by clinic manager and department HR Business Partner.
  • Actively participate in the on-site administrative and clinical training through preparation via the use of training materials, including textbook(s), policies and procedures, etc. 
  • Openly accept feedback from administrative leaders, mentors, journeymen and coaches. 
  • Obtain a UNC Health-recognized Medical Assistant credential within three months of completing the MAAP. 
  • Work full time as a Medical Assistant Apprentice until completion of Medical Assistant certification. 
  • Meet or exceed all standards of performance, including time and attendance. 
  • Remain in good standing throughout the work commitment period.
  • Enter into the program with the intention of working as a Medical Assistant, Certified in an outpatient clinic for at least two years.
  • Failure to meet any of the above criteria will result in dismissal from the MAAP.


UNC Health will:

  • Provide online classes and on-the-job training at no expense to the apprentice.  
  • Purchase credentialing exam preparatory materials to include one interactive study guide and practice test through NHA Certified Clinical Medical Assistant credentialing exam. 
  • Purchase one NHA Certified Clinical Medical Assistant credentialing exam.


Additional Information:

  • Individuals who successfully complete the MAAP will be eligible to apply to any open UNC Health Medical Assistant, Certified I position listed at Talent Acquisition will advise the hiring manager of your MAAP completion and you will receive an interview. All hiring decisions will be made by the hiring manager. 


Note: UNC Health has implemented a career ladder for Medical Assistants, Certified. There are three levels (MAI, MAII, and MAIII) in the career ladder. Medical Assistant apprentices hired into a Medical Assistant I, Certified (MAI) role may be eligible for:

  • A commitment incentive bonus at participating UNC Health entities
  • Promotion to a Medical Assistant II (MAII) role after one year of experience (competency verifications required)


Learn further details on this apprenticeship program here!


To submit your interest for the Medical Assistant Apprenticeship Program, click here!


If you have questions regarding the Medical Assistant Apprenticeship Program with UNC Physicians Network, please email Phyllis Graham at [email protected]. For all other Medical Assistant Apprenticeship Program questions, please email Cynthia Hardin at [email protected].


Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.

To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process. Learn further E-Verify details in English or Spanish.

UNC Health supports your right to work. View the Right to Work Statement in English or Spanish.